Terms & Conditions

ABOUT THESE TERMS

ACCESSING THE SITE

OUR GOODS

INFORMATION ABOUT YOU AND YOUR VISITS TO THE SITE

SITE UPDATES

USER-GENERATED CONTENT

We love your image, video or other content that you have posted on your social media (your “Content”) and know others will benefit from experiencing it. As you consider allowing us to publish your Content, we want to make sure you know exactly how we intend to use it.

 

When you post Content on social media (e.g. Instagram, Facebook or other) and you tag @josephjosephofficial our official social media account may then comment on your post requesting your permission for us to use your Content.

 

You can provide your permission for Joseph Joseph and its subsidiaries and affiliates including without limitation Joseph Joseph Limited (“Joseph Joseph”) to use your Content as described below by replying to our social media comment with #YesJJ.

 

By replying with the #YesJJ hashtag, you grant Joseph Joseph a non-exclusive, fully sub-licensable, worldwide, fully-paid, royalty free licence to use, modify, publicly perform, publicly display, broadcast, publish, reproduce, and distribute the Content and all intellectual property rights in or to the Content on any and all of Joseph Joseph’s websites and/or in any and all media now known or in the future developed, without the requirement to make payment to you or to any third party. You represent and warrant that you own the Content (which shall include any avatar, text or profile incorporated in the Content) and all intellectual property rights in or to the Content or otherwise have the right to grant the licence set out in this Form, and that there are no other individuals or entities with ownership claims over the Content or any intellectual property rights in or to the Content. You represent and warrant that all the people in the Content (if any) have consented to your grant of the licence above and Joseph Joseph and its licensees and sub-licensees use of the Content in the manner set out in this Form. You agree that your Content may be edited and/or used by Joseph Joseph, or by others under Joseph Joseph’s direction, including without limitation to create derivative works either alone or in conjunction with other materials, such as sketches, cartoons, captions, films, artwork, textural matter or photographs. You understand that you have no right of approval over the editing or use of the Content. To the extent legally permissible, you irrevocably and unconditionally waive in favour of Joseph Joseph and its licensees all moral rights which you may now or at any time in the future be entitled in the Content, including without limitation the right to be credited as the author and the right to object to derogatory treatment of the Content.

 

You continue to retain all ownership rights you hold in your Content, and you retain any right to use your Content in any way you choose, subject to these terms and the licence described in this Form. You represent and warrant that Joseph Joseph’s displaying, publishing or posting of the Content, and our use thereof does not and will not violate the data protection and privacy rights, publicity rights, copyrights, performers' rights, trademark rights, patents, contract rights or any other intellectual property rights or other rights of any person or entity.

 

You understand that Joseph Joseph does not guarantee to use and is not obliged to use the Content. You understand that Joseph Joseph shall not be liable for any loss of opportunity including (without limitation) loss of opportunity to enhance your reputation.

 

We will only use personal information supplied by you for the purposes of posting your content. For further information please visit our privacy policy.

 

To withdraw your consent and to exercise your rights, please contact us at ecommerce@josephjoseph.com have the right to lodge a complaint with a supervisory authority, in the UK this is the Information Commissioner's Office.

 

You agree that if any provision, or any portion of any provision, contained in this Form is determined to be invalid under any statute or rule of law, then it shall, to that extent alone, be deemed omitted, and the remainder of this Form shall remain in full force and effect. This Form shall be governed by the laws of England and Wales.

 

Lastly, by replying to our social media post with the #YesJJ hashtag, you certify that you are above the age of 18 and legally competent to consent to this Form. You understand that your consent is legally binding and have read, understood, and voluntarily accepted the terms in this Form.

 

If you don’t agree to the terms, we completely understand and no further action is required – please do not reply to a Joseph Joseph post on social media with #YesJJ. We are still thrilled to see Joseph Joseph as a part of your page and look forward to seeing any new content you post as well.

VIRUSES, HACKING AND OTHER OFFENCES

LINKING TO THE SITE

LINKS FROM THE SITE

OUR CONTRACT WITH YOU

Placing an order from the Site. Orders are placed through the Site, by selecting the Goods in accordance with the Site instructions and placing an order, which will be processed through out third-party payment facilitator. To place an order via our Site, you must be aged 18 years or older. Those under 18 years old are allowed to use our Site, but only under a direct supervision of a legal guardian.

 

For any order including sharp bladed products, we carry out age verification by AgeChecked (see AGE-RESTRICTED ITEMS section above). Any such orders are only accepted by us following verification that you are 18 years or older. If your order is not accepted, you will be contacted by our Customer Care team and refunded.

 

You will have a chance to review your order prior to completing your purchase.

 

How we will accept your order. Acceptance of your order and the formation of a contract of sale between us will take place when we email you to accept it. Should we notify you of any changes to the order you have placed, you shall have the right to either amend your order accordingly or cancel your order. See the cancellation section below for further details.

 

If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing, via the email address that you used to place the order and will not charge you for the Goods. Reasons for not being able to accept your order may include us being unable to obtain payment authorisation, the Goods being out of stock, unexpected limits on our resources which we could not reasonably plan for, an error identified in the price or description of the Goods or because we are unable to meet a delivery deadline you have specified.

 

Your order number. We will assign an order number to your order and tell you what it is when we accept your order. This does not constitute an acceptance of your order. It will help us if you can tell us the order number whenever you contact us about your order.

 

For international orders. We may not be able to fulfil the order where national shipping restrictions apply to the Goods, if the delivery address is for an entity or individual providing freight forwarding services, or if the address provided is not a valid shipping address. If you are an international customer, please see our Shipping Information page, which lists the countries we can deliver to.

 

Goods purchased are for personal or gift use and should not be used for business or commercial use, re-sold or any other commercial benefit.

 

Please note that we cannot be held liable for orders misdelivered due to an incorrect address being provided at checkout. If you change your mind about your order after it has been placed, you can choose to reject the delivery or return the Goods to us in accordance with our returns policy (see below).

RIGHTS TO MAKE CHANGES

Where to find the price for the Goods. The price of the Goods will be the price indicated on the order pages when you placed your order. All prices in GBP are quoted inclusive of VAT at the applicable rate.

 

We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the Goods, we will adjust the rate of VAT that you pay, unless you have already paid for the Goods in full before the change in the rate of VAT takes effect.

 

Prices and availability of Goods as detailed on the Site are subject to change from time to time and while we shall endeavour to ensure that such information is accurate, we may notify you of any changes prior to confirming your order.

 

What happens if we got the price wrong? It is always possible that, despite our best efforts, some of the Goods we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the correct price of the Goods at your order date is less than our stated price at your order date, we will charge the lower amount. If the correct price of the Goods at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any Goods provided to you.

 

When you must pay and how you must pay. For Goods, you must pay for the Goods before we dispatch them. We will not charge your credit or debit card until we dispatch the Goods to you.

 

You confirm that the details you provide to us in respect the credit/debit card or payment method being used are yours and that all details are complete, correct and accurate. You further confirm that the credit/debit card is valid.
We are not responsible for any amounts which may be applied by your card issuer or bank or payment method provider as a result of our processing of your credit/debit card payment or other method of payment in accordance with your order.

 

[Title of the Goods will pass to you on the date on which we receive payment in full for the Goods.]

 

Pricing for international orders. We shall endeavour to notify you if the price displayed is not fully inclusive of any customs duties or taxes. In some countries additional duties may be payable to your tax authorities on receipt of your delivery. We have no control over these charges and cannot predict their value. You will be responsible for payment of any such import duties and taxes. We recommend you contact your local customs authority to determine a landed cost price prior to submitting your order.

 

Card charges for international orders. If your credit/debit card or payment method is not denominated in the currency indicated in your order, the final price is calculated and charged by your card issuer or bank or payment method provider and therefore we shall not be responsible for any cost, expense, charge or other liability which may be incurred or suffered by you.

 

Gift Card payments. A Joseph Joseph Gift Card entitles the owner to purchase Goods up to the nominated value from the Site. Once used, the card value will only be valid in that currency. The value on the card can be used for purchases in whole or in part, and on multiple occasions, but can only be used up to the value of credit remaining on the card. Gift Cards cannot be topped up, exchanged or redeemed for cash, or transferred to another Joseph Joseph Gift Card. In the event of returning the order for a refund, the amount used from the promotion code will not be refunded.

 

Klarna payments. In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

• Pay Later 30
• Pay in 3 Installments
• Pay Now

Klarna's Pay in 3 / Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Late fees may apply. Ts&Cs apply (https://www.klarna.com/uk/terms-and-conditions).

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

From time to time, we may run sales promotions or offer other incentives to purchase particular Goods from us. The length of time, Goods and conditions of said promotions will be set out below during such promotions. Joseph Joseph Ltd reserve the right to withdraw a promotion at any time and without notice.

 

All orders currently have a 30 day returns period and this will continue to run during a sale. Please note, all unwanted items must be unused and secured in their original packaging. Please view our Returns Policy.
Disclaimer: we reserve the right to amend the terms & conditions of any offer during the promotional period.

 

Discount Codes:
We cannot take responsibility for discount codes published without our permission on third-party websites.

 

Discount codes may be subject to additional terms and conditions (including an expiry date/time) which will be shared at the point of communication.

 

Codes cannot be used in conjunction with other offers and discounted items and only one code can be used per order.

 

In the event of returning an order for a refund, any amount deducted from the price paid by a discount code will not be refunded. In the event of returning the order for a refund, the amount used from the promotion code will not be refunded.

 

Code must be entered at the time of purchase in order to gain the discount, we will be unable to add the code onto an existing order once it has been placed.

 

Email Welcome Discount Codes:

Codes are valid for one use per customer. Only one code can be used. Must be applied before purchase is complete. A £100 minimum spend is required to qualify for 15% off. Codes are valid on full price items only and cannot be used with any other discount, offer or promotion.

 

SMS Welcome Discount Codes: 

Codes are valid for one use per customer. Only one code can be used. Must be applied before purchase is complete. A £100 minimum spend is required to qualify for 15% off. Codes are valid on full price items only and cannot be used with any other discount, offer or promotion.

 

Gift With Purchase Promotions:
From time to time, we will run ‘gift with purchase’ promotions.

At such times, certain selected items will be available free of charge to orders that hit the required criteria as stated in marketing communications.

Customers will need to add the gift to their cart and enter the code (if applicable) to receive the item for free.

Customers will only be eligible to receive a maximum of one free gift unless otherwise stated. Free gifts are subject to availability and, due to popularity, there may be times when we are unable to fulfil free gift offers.

 

Refer-A-Friend:
We offer a refer-a-friend programme which entitles customers to an offer for each valid customer they refer who places their first order on our Site. The offer could require a minimum spend in order to redeem it. Self-referrals will not be accepted. The refer-a-friend programme doesn't apply to customers in the same household. Your friend will also receive a percentage off or credit off their first order with no minimum spends required.

 

We use a third-party programme called Yotpo to operate our refer-a-friend programme. None of your data is shared with Yotpo for marketing purposes. By signing up to the programme, you agree for your data to be used for marketing purposes solely by us.

 

Black Friday 2024:
30% off £100+ spend - This offer entitles customers to 30% off when they spend £100 or more on full price items. Discount will be automatically applied at checkout once the threshold is met. Offer cannot be used with any other discount. Promotion ends at 11.59pm on 2nd December 2024 GMT.

Daily deals - Until the 2nd of December 2024 we will be running a new deal each day at 50% off. Each offer will be available for 24 hours only ending at 11.59pm GMT on the day advertised. Discount codes cannot be applied to these products when they are on offer and they will not count towards the thresholds required for our 30% off discount. These deals are subject to availability and only available whilst stock lasts.

 

 

DELIVERY OF GOODS

Delivery costs. The costs of delivery are as displayed to you on our Shipping page and vary depending on the delivery location. We will only deliver to valid shipping addresses complete with the name of the recipient, so please check these details carefully before submitting an order.

 

For UK orders. We will deliver your Goods to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order. We will email you with a confirmation email once your order has been dispatched. A full list of our current expected delivery times is available on our Delivery Information page.

 

For overseas orders. Depending on the region you are ordering from, you may be subject to an additional shipping charge, which will be confirmed at the time of ordering. Details of these additional charges can be found on our Delivery Information page. We will aim to deliver your goods to you within 30 days of accepting your order. We will email you with a confirmation email once your order has been dispatched. Overseas orders may experience higher delivery times and costs due to delivery location import regulations that are outside of our control.

 

We are not responsible for delays outside our control. If delivery of our Goods is delayed by an event outside of our control, we will contact you as soon as possible to let you know and will take steps to minimise the effects of the delay where possible. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any Goods you have paid for but not received.

 

If the Goods include age-restricted items, our carrier, DPD, will carry out age verification at the doorstep (see AGE-RESTRICTED ITEMS section above). If the recipient looks under 25 years, proof of age will be required by showing a driving licence or passport proving age as 18 or older before the Goods are handed over. If the recipient’s age cannot be verified, [the order will be returned to us and you will be refunded].

 

If you are not at home when the Goods are delivered. If no one is available at your address to take delivery and the Goods cannot be posted through your letterbox, the courier may attempt to redeliver the Goods at another time, however, they are not contractually obliged to do so.

 

If you do not rearrange delivery. In the event of a failed delivery to you, the Goods will be returned to our warehouse and our Customer Services team will contact you for either a refund or a replacement. If, despite our reasonable efforts, we are unable to contact you to rearrange delivery or collection we may end the contract (see "Information about you and your visits to the site").

 

When you become responsible for the Goods. Goods will be your responsibility from the time we deliver the Goods to the address you gave us.

 

What will happen if you do not give required information to us. We may need certain information from you so that we can supply the Goods to you. If so, this will have been stated in the description of the Goods on our Site. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and the clause in "Information about you and your visits to the site" will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Goods late or not supplying any part of them if this is caused by you not giving us the information, we need within a reasonable time of us asking for it.

 

Reasons we may suspend the supply of Goods to you. We may have to suspend the supply of Goods to:
deal with technical problems or make minor technical changes;
update the Goods to reflect changes in relevant laws and regulatory requirements;
make changes to the Goods as requested by you or notified by us to you (see "Information about us").

 

Your rights if we suspend the supply of Goods. In the event that you purchase Goods and we have to suspend the Goods before they are delivered to you, we will refund any sums you have paid in advance for the Goods.

CANCELLATIONS AND RETURNS: YOUR RIGHTS TO END THE CONTRACT