The JJ CollectiveLoyalty that's built to last

Simply create an account here to become a JJ Collective member. It's free to join and we’ll give you 25 points just for signing up.

The JJ Collective is an online loyalty program so you won’t receive a physical loyalty card. Make sure you’re logged into your account when shopping online at JosephJoseph.com and your points will be automatically added.

You can access all the details of your JJ Collective membership by logging into your account here. You’ll see your current points balance, any available rewards and your current tier status.

Please contact our customer care team here and they should be able to help.

You can access all the details of your JJ Collective membership by logging into your account here. You’ll see your current points balance, any available rewards and your current tier status.

You can access all the details of your JJ Collective membership by logging into your account here. You’ll see your current points balance, any available rewards and your current tier status.

You’ll receive communication via email to let you know you’ve entered the programme and if we make any changes to the scheme or terms and conditions. If you’re opted into email marketing, we'll also let you know when your tier status changes.

Click here to sign up to email marketing if you'd like to stay in the loop.

You can also access all the details of your JJ Collective membership by logging into your account here. You’ll see your current points balance, any available rewards and your current tier status.

We’ve made a number of improvements to our new loyalty programme, the JJ Collective, in order to make it easier for you to benefit with more exclusives, VIP access and tiered rewards.

Points & rewards:

Depending on which JJ Collective tier you’re in, you’ll collect between 1 – 3 points per £1 spent at JosephJoseph.com. Tiers are calculated based on yearly spend so the more you spend with us, the more you’ll get back. Any current points you had on The Nest loyalty programme will have been calculated and converted to the new scheme so you won’t have lost out on anything earnt previously. We've also allocated your current tier based on your spend in the past year.Rewards are much simpler with the JJ Collective as every 100 points earnt equates to a £5 reward to spend at checkout. As before, the reward can be selected from the dropdown at checkout and will be deducted directly from your order. Rewards can be used against full price purchases only and cannot be redeemed alongside any other offer. Please note, points do now expire 1 year after they are earnt so make sure you redeem any rewards within this timeframe to avoid missing out.

Tiers:

We’ve introduced tiers to the JJ Collective so the more you spend with us, the more you'll get back.

Bronze tier – Spend between £0 - £299 in a year and you’ll collect 1 point per £1 spent

Silver tier – Spend between £300 - £599 in a year and you’ll collect 2 points per £1 spent

Gold tier – Spend over £600 in a year and you’ll collect 3 points per £1 spent

Points will be collected based on the tier status at the time of purchase. If a purchase made qualifies you to move up a tier, you’ll still collect the points from the original tier on that purchase with the multiplier applying from your following purchase onwards.

Tier status will expire 1 year from the date it was obtained if you do not hit the required spend again within that year. For all previous members of the Nest, your initial tier status will expire on 16th March 2026 which is 1 year after our new JJ Collective scheme launched.

Additional point earners:

We’ve simplified the additional points earners to focus more on other benefits, however you can still collect 10 additional points for following us on Instagram and 10 points when you leave a review on a verified purchase.

Other benefits:

As well as collecting points with the JJ Collective you’ll also receive a number of other benefits for being a member.

All members will get access to exclusive JJ Collective discounts and offers as well as early access to new collections and promotions.

Silver tier members receive double points on every purchase made (2 points per £1 spent) and free standard delivery on all purchases.

Gold tier members receive triple points on every purchase made (3 points per £1 spent) and free express delivery on all purchases where this is available.

Log into your account here to see your current points, rewards and tier status.

The Nest loyalty programme closed on Sunday 9th March with all members automatically transferred to our new JJ Collective loyalty programme. Any current points you had on The Nest loyalty programme will have been calculated and converted to the new scheme.

You can find out more about our new JJ Collective loyalty programme here.

The Nest loyalty programme closed on Sunday 9th March with all members automatically transferred to our new JJ Collective loyalty programme. Any current points you had on The Nest loyalty programme will have been calculated and converted to the new scheme. On The Nest scheme we awarded 5 points per £1 spent, with the JJ Collective we've simplified this so you'll now earn just 1 point per £1 on our Bronze tier. This means your points will have reduced where we've moved them over to the new scheme, however you'll now gain rewards much quicker too.

You can find out more about our new JJ Collective loyalty programme here.

If you still have questions about your loyalty points, please contact our customer care team here.

The Nest loyalty programme closed on Sunday 9th March with all members automatically transferred to our new JJ Collective loyalty programme. Any current points you had on The Nest loyalty programme will have been calculated and converted to the new scheme. On The Nest scheme we awarded 5 points per £1 spent, with the JJ Collective we've simplified this so you'll now earn just 1 point per £1 on our Bronze tier. This means your points will have reduced where we've moved them over to the new scheme, however you'll now gain rewards much quicker too.

You can find out more about our new JJ Collective loyalty programme here.

If you still have questions about your loyalty points, please contact our customer care team here.

You’ll collect 1 point per £1 spent on JosephJoseph.com as a bronze tier member. If you spend £300 or more in a year, you’ll be upgraded to our silver tier and will collect 2 points for every £1 spent. If you spend £600 or more in a year, you’ll be upgraded to our gold tier and will collect 3 points for every £1 spent.

Points will be collected based on the tier status at the time of purchase. If a purchase made qualifies you to move up a tier, you’ll still collect the points from the original tier on that purchase with the multiplier applying from your following purchase onwards.

We’ll also give you 25 points when you first sign up and you can gain 10 extra points by following us on Instagram (one time only) and 10 points when you leave a review on a verified purchase (one time only).

Yes, you’ll earn points on every purchase you make on JosephJoseph.com including sale items. Points are allocated based on the amount spent after any discounts or rewards have been redeemed.

Points will be collected based on the tier status at the time of purchase. If a purchase made qualifies you to move up a tier, you’ll still collect the points from the original tier on that purchase with the multiplier applying from your following purchase onwards. Points from purchases will be deducted for any items that are returned.

For every 100 points you earn, we’ll give you a £5 reward to redeem at checkout. Please note, a maximum of £50 (1000 points) can be redeemed per transaction.

You'll collect between 1-3 points per £1 spent based on your tier status and we’ll also give you 25 points just for signing up to give you a head start towards your first reward. You'll also get 10 points for following us on Instagram and 10 points for leaving a review. Find out more details on how you can collect points here.

Yes, you will collect points on the total purchase amount paid after the reward has been deducted.

Points are only available on purchases made on JosephJoseph.com.

Points are valid for 1 year and will expire after this time if not redeemed as a reward. Please note, a maximum of £50 (1000 points) can be redeemed per transaction.

Points earnt will be deducted for any refunds made, this may put your points balance into a negative amount if points have already been redeemed as a reward.

Points from purchases will be added to your account within 24 hours of the action being taken.

Points will be collected based on the tier status at the time of purchase. If a purchase made qualifies you to move up a tier, you’ll still collect the points from the original tier on that purchase with the multiplier applying from your following purchase onwards. Points from purchases will be deducted for any items that are refunded.

There are a number of reasons why your points may be deducted.

Redeeming a reward:

When you redeem a reward at checkout the points used to achieve this reward will be deducted from your total points amount. Rewards can only be redeemed in multiples of £5, if your purchase is lower than this and you select to redeem a higher reward, any remaining balance on that reward will be lost eg. a £8 purchase using a £10 reward will deduct 200 points (£10 value) from your account.

Points expiration: Points are valid for 1 year and will expire after this time if not redeemed as a reward.

Refunding a product that points were earnt on: Points earnt will be deducted for any refunds made. Please note this may put your points balance into a negative amount if points have already been redeemed as a reward.

Joseph Joseph reserve the right to terminate a user’s account if we consider the user to have breached the terms and conditions or be misusing the programme.

To collect points when leaving a review, you will need to ensure you click through our review request email to make sure your purchase is verified. You should receive this email 18 days after purchasing. After leaving the review, 10 points will be added to your account within 24 hours.

Points cannot be collected for reviews left on refunded products.

Points can only be collected once for leaving a review.

To collect points for following @JosephJosephOfficial on Instagram, make sure you're logged into your JJ Collective account and then click on the "Follow Us" link by hovering over the Instagram icon on our "How to earn more" section. 10 points will be added to your account within 24 hours.

Points can only be collected once for following @JosephJosephOfficial on Instagram, if you unfollow and re-follow you will not be eligible to collect additional points.

You can collect points across different countries on JosephJoseph.com, however you will have a separate account on each country you shop on as we have slightly different rewards per store due to differing currencies.

Please note: The JJ Collective is currently only available in the UK.

Unfortunately only actions made after creating a JJ Collective account will be tracked and rewarded with points.

If you were a member of the Nest loyalty programme, you will automatically be transferred to our new JJ Collective loyalty programme. Any points you had when The Nest loyalty programme closed (9th March 2025) will have been calculated and converted to the new scheme.

There is no limit to the number of points you can collect, however the maximum reward that can be redeemed at any one time is £50 (1000 points).

Please ensure you are logged in using your JJ Collective membership when purchasing on JosephJoseph.com to receive points. Click here to login to your account.

Points may take up to 24 hours to be added to your account. Points will be collected based on the tier status at the time of purchase. If a purchase made qualifies you to move up a tier, you’ll still collect the points from the original tier on that purchase with the multiplier applying from your following purchase onwards. Points from purchases will be deducted for any items that are refunded.

Points and rewards expire 1 year after collection and all points and rewards will be removed if an account is closed.

Please allow 24 hours for points to appear in your account.

Points will be collected based on the tier status at the time of purchase. If a purchase made qualifies you to move up a tier, you will still collect the points from the original tier on that purchase with the multiplier applying from your following purchase onwards. Points from purchases will be deducted for any items that are refunded.

Points and rewards expire 1 year after collection and all points and rewards will be removed if an account is closed.

If you’re still unsure about the points collected or haven’t received the points expected, please contact our customer care team here.

Points are valid for 1 year and will expire after this time if not redeemed as a reward. Every 100 points is equal to a £5 reward and these can be used at any time by selecting the reward from the dropdown at checkout. Please note, a maximum of £50 (1000 points) can be redeemed per transaction.

Every 100 points is equal to a £5 reward. Log in here to view your current points and rewards. Rewards can be selected from the dropdown at checkout and will be deducted directly from your order. Your points balance will then be adjusted within your account section once the purchase is complete. Please note, a maximum of £50 (1000 points) can be redeemed per transaction.

Rewards can be selected from the dropdown at checkout and will be deducted directly from your order. Rewards can only be redeemed in multiples of £5, if your purchase is lower than this and you select to redeem a higher reward, any remaining balance on that reward will be lost eg. a £8 purchase using a £10 reward will deduct 200 points (£10 value) from your account. Your points balance will be adjusted within your account section once the purchase is complete.

Please make sure you're logged in in order to see your rewards at checkout. Please note, a maximum of £50 (1000 points) can be redeemed per transaction.

Rewards can be used against full price purchases on josephjoseph.com only and cannot be redeemed alongside any other offer. Rewards can only be redeemed in multiples of £5, if your purchase is lower than this and you select to redeem a higher reward, any remaining balance on that reward will be lost eg. a £8 purchase using a £10 reward will deduct 200 points (£10 value) from your account.

Please make sure you're logged in in order to see your rewards at checkout. Please note, a maximum of £50 (1000 points) can be redeemed per transaction.

If you’re having an issue redeeming a reward, please make sure you are logged into your JJ Collective account by clicking here.

Please check your order includes eligible items for reward redemption. Rewards can only be used on full price purchases and cannot be redeemed alongside any other offer.

If you are still experiencing issues, please contact our customer care team here.

Please note, a maximum of £50 (1000 points) can be redeemed per transaction.

Points from purchases will be deducted for any items that are refunded.

If you return a product that you have used a JJ Collective reward to purchase the value of the JJ Collective reward will be refunded back to your account and enabled for future use.

Tiers are calculated based on yearly spend so the more you spend with us, the quicker you’ll get rewards.

Bronze tier – Spend between £0 - £299 in a year and you’ll collect 1 point per £1 spent

Silver tier – Spend between £300 - £599 in a year and you’ll collect 2 points per £1 spent

Gold tier – Spend over £600 in a year and you’ll collect 3 points per £1 spent

Tier status expires 1 year after entry unless you spend the qualifying amount again within that year. You can find your current tier status in your account section by logging in here.

Points will be collected based on the tier status at the time of purchase. If a purchase made qualifies you to move up a tier, you will still collect the points from the original tier on that purchase with the multiplier applying from your following purchase onwards. Points from purchases will be deducted for any items that are refunded and this may also cause you to drop down a tier if the threshold is no longer met.

PLEASE NOTE: If you were a member of the Nest loyalty programme prior to the 9th of March 2025 your tier status entry date will be the date the scheme was upgraded (16th March 2025). Tier status will expire 1 year from this date (16th March 2026) if you do not hit the required spend within that year.

When you sign up, you’ll automatically become a bronze tier member of the JJ Collective and will collect 1 point per £1 spent on JosephJoseph.com. If you spend £300 or more in a year, you’ll be upgraded to our silver tier and will collect 2 points for every £1 spent. If you spend £600 or more in a year, you’ll be upgraded to our gold tier and will collect 3 points for every £1 spent.

Tier status expires a year after entering that tier unless you spend the qualifying amount again within that year.

Bronze tier – Spend between £0 - £299 in a year

Silver tier – Spend between £300 - £599 in a year

Gold tier – Spend over £600 in a year

You may have also moved down a tier due to an order that moved you up being refunded meaning you no longer hit the threshold.

As well as collecting points, you’ll also receive a number of other benefits for being a member of the JJ Collective.

Just by signing up, you’ll get access to exclusive JJ Collective discounts and offers as well as early access to new collections and promotions. Be sure to sign up to our newsletter mailing list as well in order to receive any marketing communications.

Silver tier members receive double points on every purchase made (2 points per £1 spent) and free standard delivery on all purchases.

Gold tier members receive triple points on every purchase made (3 points per £1 spent) and free express delivery on all purchases where this is available.

You will get free shipping to Northern Ireland, the Scottish Highlands & Islands and on bladed items if you are in our Silver or Gold tiers.

Unfortunately we do not offer express shipping options for these regions or products.

Silver tier members will receive free standard delivery on all purchases. There are no exclusions to this benefit.

Gold tier members will receive free express delivery on all purchases where this is available. Unfortunately we do not offer express shipping options to Northern Ireland, the Scottish Highlands & Islands and on bladed or larger items (such as our Glide Ironing Boards).